Hiring a star Client and Customer Success Manager
just got easier.
CSM hiring and matching for worldwide talent, for as low as $14.20/ hour. Includes full Client and Customer Success audit, CS certification, accent training, and ongoing coaching for all subscriptions.
When we take care of the people we serve,
they take care of our business too.
Gleaning from some of the world’s best practices in Client and Customer Success, GetCSM makes it easy for any company to plug in a turnkey CSM to their business, with full concierge support, ongoing upskilling, and a clear strategy on how to improve retention and loyalty that reflects in the company’s bottomline.
Worldwide Talent
We recruit, vet, and test for CSMs in all parts of the world. Currently, we have over 80% of our staff in the Philippines, and the other 20% scattered across the rest of the world. (Currently, we only hire CSMs for English speaking businesses.)
Audit First
Before we start with the recruitment, vetting, and selection process, we will deploy a full CS audit first, so you’re sure you’re increasing your chances of success in onboarding.
Speedy, Efficient Work
Secure your ideal CSM in 45 days or less. After we complete your audit and strategy rollout, we'll hire your perfect CSM based on a client-approved job description, all within 45 days.
"Alex has showed me the gaps in our customer success plan, and with that I was able to empower my CSM to improve what we have. I felt safe in sharing our business struggles, I gained clarity, and determined the right integrations to fix our systems. I really appreciate his time and advice."
"This audit is far beyond what I was expecting to receive. Honestly, I thought I'd be reconfirming most of the suspicions I've had for customer pain-points and potential solutions. I don't know how we missed these...How are you not charging 4X for this level of insight?"
“To be honest, I was skeptic how much this would help me, but owning Airbnbs in different locations meant that I needed to raise our customer success standards to keep our rating. Thankfully, GetCSM helped me with staffing, training, and ongoing coaching. Their certifications also raised the quality of our agents.”
Meet the Founder
With a decade at Amazon, Microsoft, and YP (Yellow Pages), Alex Booth decided to serve a wider market by starting Huckleberry Consulting in 2023.
His last stint in Amazon was leading a group of Customer Success Managers for a publicly traded company with a book of business of over $1.65B a year.
Huckleberry Consulting is the Client and Customer Success Consulting firm that owns GetCSM.
Ecommerce | High Ticket B2B Services | Community/ Membership Businesses | Productized Businesses | SaaS (Software as a Service)
Prepare your most important challenge in hiring a CSM or getting hired as a CSM and he will give you clear advice on the call.
We provide solutions for both sides of the Client and Customer Success experience.
At GetCSM, we make sure that the business and the CSM grow together.
We start with an audit, a strategy, and tailor role responsibility process to set your CSM up for success. After that, we provide ongoing coaching, upskilling, and benefits for your CSM.
Focused Growth through Customer Satisfaction
Best Practices Certification for the Client/ Customer Success Manager
