Customer success talent, hired and managed for you
GetCSM recruits, vets, and onboards Customer Success Managers and post-sale client roles from the Philippines and Latin America. You get a trained professional. We handle the rest.
Customer success onlyNot a general VA agency
Founder-led vettingBuilt on 12 years in CS, including Amazon
The problems we fix
Most growing companies lose customers after the sale, not before it. That is the gap we fill: someone on your team you can trust with the relationship.
Customers churn after the sale
Nobody owns the relationship once the deal closes. Renewals slip, upsells never happen, and you find out when the cancellation email lands.
Nobody you trust owns it
Onboarding questions, feedback, and fires land on whoever is closest, often you. You need someone on the team you can trust to own the customer relationship.
Hiring in-house takes too long
Writing the job description, screening hundreds of applicants, and training from scratch takes months. And it is expensive to get wrong.
Three ways to work with us
Pick the one that matches how you want to run your team.
Most popular
Outsourcing
We recruit, contract, and manage your customer success professional. They work inside your business on your tools and hours. We cover their pay, benefits, and ongoing coaching.
- Part-time or full-time, flexible weekly hours
- Labor, benefits, and insurance fully covered
- Ongoing upskilling and CSM certification
- One monthly subscription, no long contracts
One-time fee
Direct Placement
We run the full search and hand you a vetted, trained candidate. You hire them directly onto your own team and own the relationship from day one.
- Worldwide talent search
- CSM training certification included
- Unlimited rehires guaranteed for 180 days
- You contract and pay them directly
Fixed-Scope Project
SECRET SHOPPER AUDIT
We go through your funnel, onboarding, emails, and support exactly as a new customer would, then review the processes and handoffs behind them. You get a clear picture of where customers hit friction and a prioritized plan to fix it.
- Real purchase, real customer journey, first click to follow-up
- Recorded walkthrough and written summary
- Internal review of tools, handoffs, and support workflows
- Prioritized action plan you can start on right away
How we work
An eight-minute walkthrough from our founder covering who we hire, how we vet, and what the first 30 days look like.
Discovery call
We learn your product, your customers, and what the role needs to own.
Recruit and vet
Role-specific screening, skills tests, and interviews with our team.
You choose
Meet the top candidates. Pick the one that fits your team.
Onboard and coach
Structured 30-day onboarding, then ongoing coaching and check-ins.
Roles we fill
Customer Success Manager is our core role: someone focused on customer outcomes, which naturally leads to satisfaction, growth, and retention. We also fill the post-sale roles that share the same responsibilities and traits.
What our happy clients say
Ready to stop losing customers after the sale?
Book a 30-minute call. Bring your biggest customer success challenge and we will give you clear advice, whether or not you hire us.
