Hire a World-Class Customer Success Manager — Faster, Smarter, and for Less
GetCSM helps growing businesses hire and onboard top-tier Client and Customer Success Managers worldwide — starting at just $14.20/hour.
We handle recruitment, certification, training, and full onboarding, so you can focus on growth.
WHY GETCSM
When You Take Care of Your Customers, They’ll Take Care of Your Growth.
GetCSM makes it easy for any company to build or scale their customer success team. We combine global recruitment, advanced screening, and world-class training to ensure every CSM we deploy drives retention, loyalty, and client satisfaction.
Our Core Approach:
- 🌍 Worldwide Talent: Access CSMs from top global markets — with 80% of our vetted team based in the Philippines, known for strong communication and service culture.
- 🔍 Audit-First Process: Before matching, we run a comprehensive audit of your customer success operations to design the perfect fit.
- ⚡ Speedy, Efficient Hiring: Secure your ideal CSM in 45 days or less — fully trained, certified, and ready to perform.
What Our Clients Say
Our clients’ satisfaction is at the heart of everything we do. Each review reflects our commitment to delivering exceptional service, seamless communication, and results that truly make an impact. Here’s what they have to say about their experience working with us.
"Alex has showed me the gaps in our customer success plan, and with that I was able to empower my CSM to improve what we have. I felt safe in sharing our business struggles, I gained clarity, and determined the right integrations to fix our systems. I really appreciate his time and advice."
"This audit is far beyond what I was expecting to receive. Honestly, I thought I'd be reconfirming most of the suspicions I've had for customer pain-points and potential solutions. I don't know how we missed these...How are you not charging 4X for this level of insight?"
“To be honest, I was skeptic how much this would help me, but owning Airbnbs in different locations meant that I needed to raise our customer success standards to keep our rating. Thankfully, GetCSM helped me with staffing, training, and ongoing coaching. Their certifications also raised the quality of our agents.”
Meet the Founder
With a decade at Amazon, Microsoft, and YP (Yellow Pages), Alex Booth decided to serve a wider market by starting Huckleberry Consulting in 2023.
His last stint in Amazon was leading a group of Customer Success Managers for a publicly traded company with a book of business of over $1.65B a year.
Huckleberry Consulting is the Client and Customer Success Consulting firm that owns GetCSM.
Ecommerce | High Ticket B2B Services | Community/ Membership Businesses | Productized Businesses | SaaS (Software as a Service)
Prepare your most important challenge in hiring a CSM or getting hired as a CSM and he will give you clear advice on the call.
When we take care of the people we serve,
they take care of our business too.
Gleaning from some of the world’s best practices in Client and Customer Success, GetCSM makes it easy for any company to plug in a turnkey CSM to their business, with full concierge support, ongoing upskilling, and a clear strategy on how to improve retention and loyalty that reflects in the company’s bottomline.
Worldwide Talent
We recruit, vet, and test for CSMs in all parts of the world. Currently, we have over 80% of our staff in the Philippines, and the other 20% scattered across the rest of the world. (Currently, we only hire CSMs for English speaking businesses.)
Audit First
Before we start with the recruitment, vetting, and selection process, we will deploy a full CS audit first, so you’re sure you’re increasing your chances of success in onboarding.
Speedy, Efficient Work
Secure your ideal CSM in 45 days or less. After we complete your audit and strategy rollout, we'll hire your perfect CSM based on a client-approved job description, all within 45 days.
We Build Teams That Build Relationships.
At GetCSM, we understand that customer success isn’t just about solving problems — it’s about creating experiences. That’s why our solutions are designed for both sides of the CSM experience: your business and your customer.
Our Specialized Services:
- 🎯 Focused Growth Through Customer Satisfaction
- 🎓 Best Practices Certification for Every CSM
- 🧩 Custom Strategy & Role Definition for Seamless Integration
Ready to Grow Your Customer Success Team?
We’ll help you find, train, and onboard your next high-performing CSM — faster and more affordably than hiring in-house.
