Full-Time | 40 hours per week | 8 hours per day | 8 AM to 4 PM (EST)
We are seeking a full-time Customer Success Manager (CSM) to join the team. The CSM will be responsible for enhancing client experience through onboarding, communication, retention, and feedback management. This role will alleviate backend responsibilities from leadership and ensure a consistent and high-quality experience across all client touchpoints.
The ideal candidate will have a background in high-ticket service-based businesses and a strong interest in digital content or the creator economy.
Must be available to respond to client inquiries and perform onboarding calls during standard U.S. working hours.
Recommended Responsibilities
Client Success & Communication
● Serve as the main point of contact for clients, responding to inquiries promptly and professionally.
● Lead client onboarding calls and follow-up communication.
● Collect, analyze, and organize client feedback and testimonials.
● Identify upsell and renewal opportunities and report them to the internal team.
● Maintain clear and friendly client communication across all platforms.
Backend Support & Workflow Management
● Update and manage client information and status inside ClickUp.
● Direct client questions to the appropriate resources or team members.
● Provide light technical support or guidance within Slack and ClickUp.
● Track client issues, feedback, and resolutions.
Reporting & Optimization
● Track and report on retention rates, testimonial submissions, and refund trends.
● Monitor client satisfaction metrics and identify at-risk accounts.
● Propose improvements to onboarding and ongoing engagement processes.
● Create and maintain a client-facing FAQ or resource center as needed.
Required Skills & Qualifications
● Experience supporting high-ticket coaching, consulting, or service businesses.
● Excellent communication and relationship management skills.
● Proficiency in Slack and ClickUp.
● Willingness to learn basic tools such as YouTube Studio. (YouTube experience, which is a plus for this role.)
● Highly organized with a strong attention to detail.
● Interest in content creation or familiarity with the YouTube ecosystem is a plus.
JOB OFFER:
- $1,056 monthly (Evaluation Period)
- $1,100 monthly after 6 months (plus activation of benefits)
- $1,144 monthly after 18 months
BENEFITS:
- Private Life and Accident Insurance + Telemedicine
- Quarterly P2,500 wellness reimbursement
- Reimburse up to P400/month of your PhilHealth voluntary contribution
- 2x a year mental health counseling session with a board-certified counselor or therapist
- 1x a year financial health planning with a certified financial planner
- Monthly “Better Chats” sessions (English speaking proficiency program)
- Monthly upskilling and personal development seminars
- Legal and paperwork assistance for visas, loans, etc.
- Birthday gift, in behalf of your company
- Christmas gift, in behalf of your company
- Bereavement Assistance
- Other company-wide events and contractors engagement activities
- Work from home set-up
- 10 Paid Time Offs
- Paid US Holidays
NO TO FREELANCERS
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below:
