Part-Time | 20 hours per week | 4 hours per day | 1 PM – 5 PM CST
The role involves comprehensive digital marketing automation, client relationship management, and multi-platform campaign execution, serving as the strategic lead for all digital marketing initiatives. The perfect candidate is AI fluent, speaks proficient English, and has experience handling US-based clients.
The focus of this role is to make sure that all projects and tasks for the clients are on time, delivered of good quality, and the Founder/Lead Strategist is being taken out of the day-to-day of client management. The CSM will also be accountable for client satisfaction, retention, and other client-focused growth initiatives down the road.
Supporting a digital marketing agency that serves various businesses in e-commerce, medical operations, and container/logistics.
Day-to-Day Tasks
Client Relationship & Communication Management
- Serve as primary client point of contact
- Conduct pre-meeting research and preparation
- Generate comprehensive client reports
- Manage client acquisition and prospect development
Facilitate internal communication via Slack and Loom - Ensure exceptional client experience throughout touchpoints
Operational Excellence & Coordination
- Coordinate with all collaborators and white-label agency service providers, and manage daily workflows (logo design, content creation, website, SEO, etc.)
- Create and distribute social media content across verticals
- Coordinate cross-team projects and deliverables
- Oversee internal dashboard management (using Notion and other project management tools)
- Nice to have: Handle Amazon store management and growth
Maintain quality assurance across all deliverables
Technology & Platform Management
- Advanced utilization of Notion, AI tools, Outlook, Excel, Canva
- Familiarity: WordPress management and optimization (WordPress team/collaborators available)
- Familiarity: Google Analytics implementation and tracking (you don’t need to do the ads; we have a media buyer, but you need to understand and explain this to clients)
- Vendasta platform management (preferred)
- Marketing technology stack coordination
- Performance analytics and reporting
Success Metrics
- Exceptional client satisfaction and long-term retention
Professional communication excellence and responsiveness - Continuous process optimization and innovation
Tools: Preferred and Mandatory
- Notion (Mandatory)
- Slack (Mandatory)
- Loom (Mandatory)
- GoHighLevel
- Google Analytics
- Canva
- WordPress
- Excel
- Outlook
- Amazon Ads
- Vendasta
- AI Marketing Tools
Qualifications
- Minimum 3+ years digital marketing operations experience
- Proven client relationship management expertise
- Advanced proficiency in marketing technology stack
- Strong background in SEO, social media, and paid advertising
- Experience with automation and workflow optimization
- Self-motivated remote worker with strategic thinking ability
Professional Development Requirements
- Green Belt Lean Six Sigma Certification (within 6 months)
- Additional accent training opportunities
- Continuous learning in marketing technologies
Job Offer:
- $528 monthly (Evaluation Period)
- $550 monthly after 6 months (plus activation of benefits)
- $572 monthly after 18 months
Benefits:
- Private Life and Accident Insurance + Telemedicine
- Quarterly P2,500 wellness reimbursement
- Reimburse up to P400/month of your PhilHealth voluntary contribution
- 2x a year mental health counseling session with a board-certified counselor or therapist
- 1x a year financial health planning with a certified financial planner
- Monthly upskilling and personal development seminars
- Legal and paperwork assistance for visas, loans, etc.
- Birthday gift, in behalf of your company
- Christmas gift, in behalf of your company
- Bereavement Assistance
- Other company-wide events and contractors engagement activities
- Work from home set-up
- 10 Paid Time Offs
- Paid US Holidays
No To Freelancers
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below:
