Outsourcing
We recruit, contract, and manage a customer success professional who works inside your business. You get the person and the results. We handle their pay, benefits, and coaching.
Who this is for
Companies that want a dedicated CSM without adding headcount, managing international contractors, or building a training program from scratch.
- Ecommerce brands with subscriptions or repeat customers
- Agencies and high-ticket B2B services
- Membership and community businesses
- SaaS and productized services with onboarding and renewals
What's included
- Custom recruitment and onboarding plan built for your role
- Part-time or full-time, with flexible weekly hours
- Vetted candidate delivered in three to four weeks
- Labor, benefits, healthcare, and insurance covered by us
- Ongoing coaching, upskilling, and accent training
- CSM certification within six months for eligible team members
- Replacement if it isn’t the right fit
How outsourcing works
Discovery Call
We map the role: your customers, your tools, your hours, and what success looks like at 90 days.
Recruit And Vet
We source from the Philippines and Latin America, run skills tests, and put finalists through an Amazon-style behavioral interview.
Meet Your Candidates
You interview the finalists and pick the one that fits. Usually within three to four weeks.
Onboard And Coach
We run a structured 30-day onboarding, then stay involved with coaching and regular check-ins.
Talk through your role with us
Pricing depends on hours per week and the role. We’ll walk you through it on the call.
