"Alex has showed me the gaps in our customer success plan, and with that I was able to empower my CSM to improve what we have. I felt safe in sharing our business struggles, I gained clarity, and determined the right integrations to fix our systems."

"The CSM I hired through them has been one of the best operational decisions I've made. I finally feel like I can step back from the day-to-day and trust that things won't fall apart."

"I am a founder of a B2B SaaS company. My fractional COO recommended GetCSM to source my first hire for my startup. That first hire was for a Client Success Director. I have worked with offshore teams and providers before and was very impressed by Alex's incredible vetting process. He goes an extra step in providing personality types through a Myers-Briggs assessment, which I found very valuable. My COO did the first round of interviews and I was brought in for the finals. For us, one candidate stuck out pretty quickly so my job was fairly easy. We hired this person after 2 interviews. It's been a month and I am very pleased and grateful for this contracted hire. He has added immediate value to my company. Alex and team are responsive and you can tell, they really care about your ongoing success."

"I was a client of Proximity Outsourcing for a couple of years before transitioning over to GetCSM when we needed to bring on a new Customer Experience Specialist. Alex made what could have been a stressful transition feel easy. When our last person was wrapping up, he came back with three strong candidates quickly, and the onboarding process was straightforward. The whole experience from sourcing to getting someone up and running was smooth, and Alex was super helpful and communicative throughout. If you're looking for someone who actually understands what a small brand needs from a CS hire, GetCSM is it."

"I was skeptic how much this would help me, but owning Airbnbs in different locations meant that I needed to raise our customer success standards to keep our rating. Thankfully, GetCSM helped me with staffing, training, and ongoing coaching."