Retention Specialist
Reduces churn and wins customers back
── Core Responsibilities
✔ Reach out to at-risk and churned customers
✔ Handle cancellation requests with save offers and options
✔ Report on churn reasons and trends
── What We Look For
★ Empathetic listener who doesn’t get defensive
★ Persuasive without being pushy
★ Comfortable tracking outcomes and numbers
Need this role filled?
If it’s post-sale client management, we can probably fill it.
