Full-Time | 40 hours per week | 8 hrs a day | EST 9AM – 5PM
About Us
A growing credit repair and financial education company helping individuals improve their credit, gain access to better financial opportunities, and take greater control of their financial future.
Our community is growing quickly, with 900+ active credit repair clients, a paid Skool community, an established Facebook audience of 11,000+ followers, and an upcoming high-ticket mentorship program.
The Role
This is a combination of Customer Success + Community Management position.
Your biggest responsibility is making sure our clients and prospects don’t fall through the cracks. You will follow up, answer questions, celebrate client wins, keep people engaged, and help clients move toward the finish line of their credit repair journey.
You’ll also help us stay active and visible across social media, particularly Facebook, build the newsletter, while protecting the Founder’s time as the business continues to grow.
Key Responsibilities
Customer Success & Client Support
• Follow up with prospects who have expressed interest in credit repair and ask whether they still need assistance. Script will be provided by the client (recordings, past calls, training).
• Call, message, and regularly check in with existing credit repair clients.
• Help clients understand their next steps and keep them moving toward completion of their credit repair journey.
• Manage client questions, concerns, follow-ups, and routine support without unnecessarily escalating everything to the founder.
• Provide a higher level of support for clients joining our upcoming high-ticket mentorship program.
• Serve as a gatekeeper for the Founder’s time, resolving issues independently whenever possible and escalating only what truly requires their attention.
Community Management
• Help manage and engage our Skool community, especially engaging with customers, and sharing relevant updates.
• Assist with customer success specific questions or respond when tagged by the dedicated Community Manager.
Affiliate Program Management
• Help build and manage an affiliate program, including issuing coupon codes or referral links, onboarding affiliates, tracking referrals, communicating with partners, and keeping the affiliate network engaged.
Social Media & Content Support
• Collect and help post client results, testimonials, educational content, updates, offers, and community wins.
• Help the company stay active and visible across social media, particularly Facebook.
• Build the newsletter.
Required Skills & Qualifications
• Communication: An excellent communicator who genuinely enjoys helping people.
• Follow-Up: Comfortable making calls and following up consistently.
• Organization: Organized enough to manage a large volume of clients without letting people fall through the cracks.
• Customer Success Experience: Experienced in customer success, community management, credit repair, financial services, coaching, or another high-touch client environment.
• Client Management: Comfortable working with both lower-ticket customers and high-ticket mentorship clients.
• Professional Communication: Confident communicating professionally on behalf of a founder.
• Social Media: Social-media savvy and comfortable posting and engaging with an online audience.
• Problem Solving: Resourceful and willing to solve problems before immediately asking the founder.
• Documentation & CRM Management: Good at documenting conversations, updating CRMs, and keeping records accurate.
• Client Accountability: Able to balance warmth with accountability. You care about the client experience, but you can also keep people moving.
• Platform Experience: Experience with DisputeFox (or anything similar), GoHighLevel (GHL), Square, Skool, and Facebook.
Preferred Background
• Credit Repair: Familiarity with credit repair services and client journeys.
• Financial Services: Background in financial services or related industries.
• Community Management: Background supporting or managing online communities.
• Coaching: Familiarity with coaching programs and client support.
• High-Touch Client Environments: Background supporting clients in high-touch service environments.
Technology & Platform Management
• Credit Repair Management: DisputeFox or similar
• CRM: GoHighLevel (GHL)
• Payments: Square
• Community Management: Skool
• Social Media: Facebook
• Documentation & Records: CRM systems and client records
Why Join Us
• Fully remote, stable role with clear expectations
• Work directly with a fast-growing, tech-enabled team
• Opportunity to grow into operations or client success leadership roles
Job Offer
• $1,056 monthly (Evaluation Period)
• $1,100 monthly after 6 months
• $1,144 monthly after 18 months
Benefits
To be activated after 4 months:
• Private Life and Accident Insurance + Telemedicine
• Quarterly P2,500 wellness reimbursement
• Reimburse up to P400/month of your PhilHealth voluntary contribution
• 2x a year mental health counseling session with a board-certified counselor or therapist
• 1x a year financial health planning with a certified financial planner
• Monthly upskilling and personal development seminars
• Legal and paperwork assistance for visas, loans, etc.
• Birthday gift
• Christmas gift
• Bereavement Assistance
• Other company-wide events and contractors engagement activities
• Work from home set-up
• 10 Paid Time Offs
• Paid US Holidays
Please note that for this application, all hired applicants are required to submit a Police Clearance or NBI Clearance as part of our onboarding requirements.
NO TO FREELANCERS
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below:
