Customer Success Manager
We are the only recruiting and outsourcing company built specifically for customer success. GetCSM is the placement arm of Huckleberry Consulting, the post-sale customer experience firm our founder started after a decade at Amazon.
── Core Responsibilities
✔ Own each customer’s outcomes from onboarding through renewal and expansion
✔ Run check-ins, QBRs, and health reviews that catch risk early
✔ Drive adoption so customers get the outcome they bought
✔ Coordinate with sales, support, and product on behalf of the customer
── What We Look For
★ Clear, confident English communication, written and spoken
★ Proactive: reaches out before the customer has to
★ Comfortable with data and metrics, not just conversations
★ Calm under pressure and organized across many accounts
Need this role filled?
If it’s post-sale client management, we can probably fill it.
