Affiliate & Growth Partner Guide
Introduce a business. We take care of the rest.
Thank you for partnering with GetCSM. This guide covers everything you need to refer with confidence: what we do, who we work with, what you earn, and how a referral becomes a placement.
What you earn
$1,000
Full-time CSM referral
Four monthly payments of $250 as the CSM completes each of their first four months
$500
Part-time CSM referral
Two monthly payments of $250
10%
Recurring revenue share as a JV Partner
Unlocked automatically after 10 active referrals, on every subscription from your 11th onward
A partnership built on three things
Our mission is simple. We help online businesses protect revenue and scale their customer experience by placing high-level Customer Success Managers inside their teams. When you introduce us to the right business, we look after them properly, with clear communication, strong talent, and a process that reflects well on you.
A simple introduction
No portal, no tracking links, no software to learn. You share a booking link or send a warm email, and we take it from there.
Placements that create real results
Every CSM we place is recruited, vetted, tested, and coached by people who have run customer success at scale. Your referral gets the outcome, and your reputation gets the credit.
Long-term alignment
Bonuses on every placement, and a path to recurring revenue share once you have introduced ten active clients. As we grow, you do too.
What a Customer Success Manager does
A Customer Success Manager is not customer support.
A CSM owns the client relationship from onboarding through renewal. They focus on retention, communication, structure, and proactive value: reaching out before the client has to ask.
A strong CSM increases retention, improves communication, strengthens testimonials and referrals, and frees the founder to focus on growth. That is the outcome your referral is buying, and it is the language that lands best when you make the introduction.
A business is ready for a CSM when
- Customers are leaving after the sale
- The founder is stuck handling client communication
- Retention is inconsistent from month to month
- They want stronger testimonials and referrals
- They want to increase repeat purchases
- Onboarding and delivery need structure
- They want to protect revenue as they scale
If you hear two or more of these in a conversation, that business is a strong referral.
Upgrade to JV Partner
After 10 active referrals, you automatically become a JV Partner. From your 11th referral onward, you earn a 10 percent recurring revenue share on every active subscription you bring in, for as long as the contract stays active.
JV Partner status is designed for partners with strong networks who want long-term, recurring income from the relationships they build. Custom JV structures are also possible. Talk to Alex if you have something specific in mind.
Side by side
Referrals 1 to 10
$1,000 or $500 bonus each
Referral 11 onward
10% of every subscription payment
How long it lasts
Lifetime of the contract
How you qualify
Automatically, at 10 active referrals
Paid
Monthly, on or before the third Friday
Who makes a strong referral
We work primarily with online businesses generating at least $50K in monthly recurring revenue. Below that, a dedicated CSM is usually ahead of what the business needs.
Coaching businesses convert well because they depend heavily on retention and testimonials. E-commerce brands convert well because repeat buyers, retention, and vendor relationships drive their margin.
Where our best referrals come from
The industries we serve most often
Coaching programs
Retention and testimonials are the business model
E-commerce brands
Repeat buyers and vendor relationships drive margin
SaaS
Renewals, expansion, and churn are the whole game
Agencies
Client communication decides whether retainers renew
Publishers
Subscriber relationships and repeat purchases
$50K+ MRR
The threshold where a CSM pays for itself
Interested in partnering with us?
Fill out the Affiliate Form and we will be in touch. It takes a few minutes, and there is no portal or tracking software to learn afterward. Once you are approved, every business you introduce is credited to you.
A final note
We would rather place the right CSM than a fast one
Our goal is to set a higher standard for customer success outsourcing. Retention is too important, and a poor CSM hire is too expensive, to treat placements as volume. Introduce good businesses to us and you will get a partner who takes care of them, and of you, for the long term.
