Full-Time | 40 hours per week | 8 hours per day
The biggest marketing agency for painters in the US and Canada is hiring 1–2 CSMs for their fast-growing team.
The company manages some of the biggest marketing spends on Meta for painters across the USA and Canada, using leading video content marketing strategies to shape futures and celebrate countless success stories along the way. They are excited to welcome proactive team members who will manage client relationships, facilitate the strategies needed for success, and present upgraded offers based on aligned goals.
Non-Negotiable Requirement:
- We are hiring US/Canadian citizens and residents only. This means they should own a US or Canadian passport and have at least 5 years of residency in the US or Canada.
- Working hours are in EST/CST/PST.
This is a long-term, stable role. We want to hire reliable builders. - This is also a great role for burnt-out salespeople who know marketing strategy and care about maintaining relationships but don’t mind the occasional sales conversation. In this role, you will be able to build deeper connections with the businesses you serve, working alongside a forward-thinking department and a CEO who invests in his team.
Your Role
As a Client Success Manager, your mission is to play a crucial role in maintaining and strengthening client relationships to ensure their success in scaling their painting businesses to add $1M+/year in 2026. You will work closely with clients (painting business owners) to ensure they get quick replies, achieve the results they pay for, and ultimately renew or upgrade their engagements.
Effective communication, high emotional intelligence, leadership, and collaboration are key aspects of this role, as you will participate in regular team meetings and engage with clients daily to understand their needs and challenges. Expect weekly coaching from an experienced CEO.
The CSM is a hybrid position requiring multiple skill sets and expertise—not only to support clients but also to drive marketing strategies and maintain a leadership frame to continue backend selling, renewals, and upgrade offers.
Core Responsibilities:
- Onboard Clients: Support the build and launch of campaigns quickly.
- Lead Their Growth: Guide marketing strategy and challenge bottlenecks.
- Retain and Upgrade: Strengthen relationships, deliver results, and manage renewals/upsells.
Day to Day
- Attend daily standups to align with the team and move client success forward.
- Communicate with clients and the internal team using Slack, Zoom, and Monday.
- Keep client tasks organized and on track to hit goals and renewal milestones.
- Support clients with onboarding, campaign setup, and communication touchpoints.
- Receive weekly 1-on-1 coaching to sharpen strategy and execution.
- Monitor ad performance and collaborate with media buyers for tweaks and fixes.
- Guide clients through content creation needs (videos, photos) to improve CPL.
- Review account performance and suggest data-driven improvements.
- Proactively solve client issues before they escalate.
- Focus on retention, renewals, upgrades, and creating “wow” moments at every turn.
Client Experience & Relationship Management
Be the face of the company for your assigned accounts. You’ll own client communication across Slack, Zoom, and email—ensuring clients feel supported, seen, and understood every step of the way.
Campaign & Ad Performance Insight
You won’t run the ads—but you’ll be expected to interpret results, spot red flags, and provide suggestions based on results, lead quality, and performance. You’ll collaborate closely with media buyers and escalate issues when needed.
Client Onboarding & SOP Execution
From the moment a client signs on, you’ll lead them through smooth onboarding and ensure their ad campaigns are launched correctly. You’ll follow clear SOPs while bringing leadership-level thinking to solve problems and improve systems.
Strategic Communication & Escalation
You’re not just answering tickets—you’re managing the emotional and operational health of high-paying clients. You’ll escalate when needed but own the relationship like a true partner working toward upsells.
Ideal Candidate Traits
- High emotional intelligence and professional-level communication (spoken and written)
- Previous experience in the home improvement or adjacent sales industry
- Strong organization, time management, and task tracking skills
- Experience working directly with clients in marketing, sales, or agency settings
- Familiarity with tools like Slack, Monday, Google Sheets, and CRM platforms
- Comfortable interpreting ad metrics (CPL, CTR, conversion rate)
- Able to follow SOPs while spotting issues and proposing smart fixes
- Proactive, self-managed, and energized by client interaction
- Fast responder who takes full ownership (no ghosting, no delays)
- Loves client success, retention, and turning “at-risk” accounts into renewals
- Excited to grow fast with a high-performing team and take on more responsibility over time
You Shouldn’t Apply If:
- You can’t handle stress and pressure.
- You need hand-holding on every decision and can’t proactively solve problems.
- You want a normal 9–5 clock-in and clock-out job. This role is not easy and requires an all-in mentality. We’re looking for someone who will put in the work that others won’t. Performance is drastically compensated.
- You don’t like being uncomfortable or challenged to grow personally and professionally.
Pay, Growth, and Rewards
The monthly base pay is $4,000 USD/month plus bonuses and performance incentives.
OTE: $8-12k USD/month after a 6-month ramp-up.
We inspire each other to be better, invest in our teammates’ personal growth (workshops, conferences, and masterminds), and love meeting our clients in person.
#PassportReady
Value is Rewarded:
- More responsibility • More freedom • Earn more
We Do cool stuff:
- Team trips • Industry events • Challenge growth
Learn from the Top:
- Personally invested $350K+ • Valuable network • Mentoring others
If you meet the qualifications and are interested, kindly complete the form provided below:
