Success story: First client success hire
A first Client Success Director, hired after two interviews
How an early stage SaaS startup made its first hire count, and saw the value within a month.
LiAnne Driessen
Founder, BlueRez
2
Interviews to hire
1 month
Time to immediate value
First hire
Client Success Director in place
“We hired this person after 2 interviews. It’s been a month and I am very pleased and grateful for this contracted hire. He has added immediate value to my company.”
BlueRez is a B2B SaaS company.
The situation: a first hire that had to be right
The first member of a client success team is a big decision for an early stage company. BlueRez did not need someone who looked good on paper. It needed a Client Success Director who could step into a key role and start making an impact right away, and who fit the company. LiAnne had worked with offshore teams and providers before, so she knew the quality of the vetting would decide the outcome. Her fractional COO recommended GetCSM.
What GetCSM did: a deeper vetting process
Alex and the team went beyond a standard screen. Every candidate came with personality insights from a Myers-Briggs assessment, which gave BlueRez a second lens on fit alongside experience. LiAnne’s COO ran the first round of interviews, then brought LiAnne in for the final conversations. One candidate stood out quickly, and the decision was straightforward.
“He goes an extra step in providing personality types through a Myers-Briggs assessment, which I found very valuable.”
LiAnne Driessen, Founder, BlueRez
The results: immediate value, first month
BlueRez hired its Client Success Director after just two interviews. A month in, LiAnne was already seeing the value he added to the company, a strong start for a first key hire. Throughout the process, GetCSM stayed responsive and, in LiAnne’s words, showed real care for BlueRez’s ongoing success, not just the placement.
Ready for your own success story?
Book a 30-minute call. Bring your biggest customer success challenge and we will give you clear advice, whether or not you hire us.
