Part-Time | 20 hours per week | 4hrs a day | 9:00 AM – 1:00 PM AEDT
Role Overview
Seeking an experienced part-time Client Success Manager (CSM) to join the team. The ideal candidate will operate as the central communication hub between internal fulfillment teams and clients enrolled in the program.
This role combines client relationship management, onboarding oversight, and operational coordination. The CSM will ensure clients move quickly from payment to profitable inquiries while maintaining a high-touch, professional experience.
The ideal candidate will be available during AEDT business hours, possess strong communication skills, and demonstrate proficiency in ClickUp, GoHighLevel, and Google Ads environments.
Recommended Responsibilities
Client & Onboarding Management
- Manage client relationships from payment through first profitable inquiry
- Lead onboarding calls and serve as the main client point of contact
- Ensure onboarding completion within 7 days
- Follow up every 48 hours to prevent delays or client drop-off
Communication & Coordination
- Own the primary WhatsApp communication channel
- Translate technical updates into clear, client-friendly language
- Coordinate internal handoffs between media buyers, web team, and support staff
- Escalate issues only when necessary to maintain client confidence
Website & Ads Launch Oversight
- Ensure all assets are collected before website build begins
- Track website build timeline (7–10 days or less)
- Confirm ad account access and readiness for launch
- Schedule 14-day performance check-ins with clients
Time-to-Value & Performance Monitoring
- Monitor inquiry volume and identify friction points
- Maintain client momentum toward first profitable inquiry
- Prepare performance summaries for ascension readiness
Ascension Support
- Organize performance data for ascension calls
- Book calls with leadership
- Brief clients on expectations and next steps
Required Skills & Qualifications
- Client Success Experience: Proven ability to manage high-touch client relationships
- ClickUp: Strong proficiency in task tracking and workflow management
- GoHighLevel & Google Ads: Required experience
- Communication: Clear written and verbal English; confident leading Zoom calls
- Project Coordination: Ability to manage multiple stakeholders and timelines
Preferred Background
- Experience in lead generation or service-based businesses
- Meta Ads experience is a bonus
- Funnel and offer positioning knowledge
- Experience working with distributed teams
Job Offer:
- $528 monthly (Evaluation Period)
- $550 monthly after 6 months
- $572 monthly after 18 months
Benefits:
- Private Life and Accident Insurance + Telemedicine
- Quarterly P2,500 wellness reimbursement
- Reimburse up to P400/month of your PhilHealth voluntary contribution
- 2x a year mental health counseling session with a board-certified counselor or therapist
- 1x a year financial health planning with a certified financial planner
- Monthly upskilling and personal development seminars
- Legal and paperwork assistance for visas, loans, etc.
- Birthday gift, in behalf of your company
- Christmas gift, in behalf of your company
- Bereavement Assistance
- Other company-wide events and contractors engagement activities
- Work from home set-up
- 10 Paid Time Offs
- Paid US Holidays
- Please note that for this application, all hired applicants are required to submit a Police Clearance or NBI Clearance as part of our onboarding requirements.
NO TO FREELANCERS
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below: https://tinyurl.com/33wxudca
