Full-Time | 40 hours per week | 8hrs a day | To be discussed
Do you love solving problems, supporting clients, and making technology run smoothly?
We’re looking for a Client Support Engineer who can deliver exceptional support, build strong client relationships, and ensure our customers experience seamless, reliable technology every day.
Key Responsibilities
- Design, create, and maintain AI-driven conversational process flows for call centers.
- Monitor system resources, identify performance issues, and provide troubleshooting assistance.
- Act as a trusted technical advisor, ensuring smooth integration with CRMs, dialers, and payment systems.
- Provide on-site emergency support when needed.
- Work cross-functionally with IT, Dev, and QA teams to resolve complex issues.
- Communicate clearly and professionally for an excellent client support experience.
- Perform other technical and support-related tasks as assigned.
Required Skills & Knowledge
- Strong Project Management experience (call center or enterprise environments preferred).
- Highly detail-oriented, organized, and able to manage multiple priorities.
- Excellent technical writing and client-facing communication skills.
- Strong understanding of logic-based scripting (similar to advanced Excel logic).
- Skilled in persuasive call center scripting and flowcharting (Visio/Lucidchart).
- JavaScript proficiency for integrations and automation (beyond basic front-end).
- Familiarity with AWS environments, deployment, and related services.
- Solid knowledge of networking concepts and troubleshooting.
- Experience with Git or similar version control systems.
- Ability to manage Windows Server workloads (on-premises, hybrid, or cloud).
Non-Negotiables – Client Support Engineer
- Proven experience designing or maintaining AI-driven call center workflows or CRM/dialer integrations.
- Proficiency in JavaScript for backend automation and logic-based scripting (comparable to advanced Excel logic).
- Strong technical foundation in networking, troubleshooting, and Windows Server environments.
Preferred Skills (Nice-to-Haves)
- Understanding of databases (schemas, queries, structures).
- Experience with Linux servers, FTP, web servers.
- Familiarity with C++/C#, PowerShell, or Python.
- Audio editing skills for call experience improvements.
- Six Sigma training or certification.
- 4+ years in Call Center Operations or similar environment.
- Bachelor’s in Computer Science, Information Systems, or related field.
- Experience in BPO or customer support operations.
- Skilled in conversational scripting and designing smooth dialogue flows.
- Strong understanding of agent workflows and call center support systems.
- Preferred: Residents of Cebu City or nearby areas. (if not its okay)
Job Offer:
- Php 95,000 monthly
- Php 100,000 monthly after 6 months (plus activation of benefits)
- Php 110,000 monthly after 18 months
BENEFITS:
- Private Life and Accident Insurance + Telemedicine
- Quarterly P2,500 wellness reimbursement
- Reimburse up to P400/month of your PhilHealth voluntary contribution
- 2x a year mental health counseling session with a board-certified counselor or therapist
- 1x a year financial health planning with a certified financial planner
- Monthly upskilling and personal development seminars
- Legal and paperwork assistance for visas, loans, etc.
- Birthday gift, in behalf of your company
- Christmas gift, in behalf of your company
- Bereavement Assistance
- Other company-wide events and contractors engagement activities
- Work from home set-up
- 10 Paid Time Offs
- Paid US Holidays
NO TO FREELANCERS
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below:
