Success story: Customer experience hire
A smooth handover for a small brand’s CX hire
Switching providers and hiring a new Customer Experience Specialist could have been stressful. It wasn’t.
Ryan Hidajat
Founder, Ryan Christian
3
Strong candidates, presented quickly
0
Disruption to customer service during the transition
1
Customer Experience Specialist up and running
“The whole experience from sourcing to getting someone up and running was smooth, and Alex was super helpful and communicative throughout. If you’re looking for someone who actually understands what a small brand needs from a CS hire, GetCSM is it.”
Ryan Christian is a design company focused on unique, impactful experiences.
The situation: a stressful transition, on paper
Ryan Christian had worked with Proximity Outsourcing for several years. When the brand needed a new Customer Experience Specialist, it also meant moving to a new service provider. Two risks at once: a handover that could drop the ball on existing customers, and a search that might return candidates who did not understand what a small, growing brand actually needs from a CX hire.
What GetCSM did: understood the brand, then moved fast
Alex took the time to understand what Ryan Christian needed, specifically as a small brand, and presented three strong candidates in a timely manner. The onboarding process was kept simple on purpose, so the new hire could get up and running without friction and customer service kept going without interruption.
“Alex made what could have been a stressful transition feel easy.”
Ryan Hidajat, Founder, Ryan Christian
The results: a transition that felt easy
Ryan describes the whole process, from sourcing to a fully operational specialist, as smooth. Communication from Alex was consistent throughout, which is what made the difference between a stressful switch and an easy one. Ryan Christian kept delivering the customer experience its brand is built on, with no gap.
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