Success story: Leadership placement
Filling a tough offshore leadership role
A fractional COO needed a Director of Client Support who could lead at a high level and still work in the details. GetCSM found him.
Emily Schneider
Fractional COO, CX
1
Director of Client Support placed
4 weeks
New director on the job at time of review
Ongoing
Check-ins after placement
“I’ve never worked with a placement company, US based or offshore, that provides the level of service, talent, and expertise that GetCSM has.”
Emily supports clients with operational and leadership decisions. This search was for one of her SaaS clients.
The situation: not an easy role to fill
The role called for more than a standard placement. The ideal candidate needed high level client support expertise and the willingness to get into the weeds and contribute hands-on. For a growing SaaS company, that combination is hard to find, and harder still for an offshore position. The search was also eating time that Emily and her client’s CEO did not have. They needed a partner who would own the process, understand the nuances of the role, and find someone who could succeed long term.
What GetCSM did: a deeply vetted, hands-on search
Emily was referred to GetCSM by a mutual friend. Rather than sending over a stack of resumes, GetCSM took ownership of the search: a thorough vetting process backed by deep subject matter expertise in client support. The team focused on finding an experienced offshore Director of Client Support who matched the full brief, not just the title, and took the workload off Emily’s and the CEO’s plates.
“They have an incredibly thorough vetting process, deep subject matter expertise, and took a tremendous load off of my and the CEO’s plate.”
Emily Schneider, Fractional COO, CX
The results: a placement, and a partner who stayed involved
GetCSM placed one Director of Client Support who met the challenge. Four weeks in, Emily described the hire as delivering on a very tough ask. What set the experience apart from other placement firms she had used, US based and offshore, was what happened after the hire: GetCSM kept checking in and stayed actively involved in the placement’s success.
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